Terms of Service

These Terms of Service (“Terms”) govern your use of the VAVEVA website and the purchase of products from us. By accessing the site or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy, and Cancellation & Refund Policy.

Eligibility

• You must be capable of entering into a binding contract under the laws of India
• You agree to provide accurate, current account and shipping details
• You are responsible for maintaining the confidentiality of your account credentials

Products and pricing

Product images, descriptions, and prices are shown as accurately as reasonably possible. Colours may vary slightly due to display settings. Prices are in Indian Rupees (INR) and may include applicable taxes as shown at checkout. We may change prices or discontinue products without prior notice; changes will not affect orders already confirmed unless required by law or a clear pricing error.

Orders

Placing an order constitutes an offer to buy. Order confirmation (email/SMS or account status) indicates acceptance. We may cancel or refuse an order if an item is unavailable, payment fails, pricing is incorrect, or we suspect fraud. If we cancel after payment, a refund will be initiated as described in our Cancellation & Refund Policy.

Payment

• Available methods are shown at checkout and may include Cash on Delivery and online payment via Razorpay (UPI, cards, net banking, and other methods supported by the gateway)
• Online payments are processed by Razorpay under their terms; VAVEVA does not store full card details
• You authorise us and our payment partners to charge the selected method for the order total

Shipping and delivery

Delivery timelines and charges are described in our Shipping Policy. Risk of loss passes to you upon delivery to the address provided, except where applicable law provides otherwise.

Returns and cancellations

Cancellations, returns, and refunds are governed by our Cancellation & Refund Policy. Please review that page before ordering.

Intellectual property

All trademarks, logos, product designs, photographs, and website content belonging to VAVEVA (or our licensors) are protected. You may not copy, scrape, or commercially reuse them without prior written permission.

Prohibited use

• Using the site for unlawful, fraudulent, or abusive purposes
• Attempting to interfere with site security or other users
• Misrepresenting your identity or payment authority

Limitation of liability

To the maximum extent permitted by Indian law, VAVEVA is not liable for indirect, incidental, or consequential damages arising from use of the site or products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits rights that cannot be waived under consumer protection law.

Governing law

These Terms are governed by the laws of India. Courts in the jurisdiction of our registered / operational address shall have subject to applicable law exclusive or non-exclusive jurisdiction over disputes, without prejudice to your statutory consumer rights.

Changes

We may update these Terms periodically. The “Last updated” date will reflect changes. Continued use of the site after an update constitutes acceptance of the revised Terms.

Contact us

For questions about this policy or your order, reach VAVEVA using the details below.