Shipping Policy

This Shipping Policy explains how VAVEVA processes and delivers orders within India. Delivery times are estimates and may vary by destination, courier capacity, and unforeseen events.

Serviceable areas

We currently ship across India to addresses that our courier partners can service. If your pincode is not serviceable, we will notify you and arrange a cancellation or alternate arrangement.

Order processing

• Orders are usually processed and handed to the courier within 1–3 business days after payment confirmation (or order confirmation for COD), excluding Sundays and public holidays
• During sales or high-demand periods, processing may take longer; we will endeavour to update you
• You will receive a dispatch / tracking update when available in My orders or by email/SMS

Estimated delivery timelines

• Metro / major cities: typically 3–7 business days after dispatch
• Other locations: typically 5–10 business days after dispatch
• Remote or difficult-to-reach areas may take additional time depending on the courier network

Shipping charges

Shipping is currently free on eligible orders, or charged only as shown at checkout if we introduce a fee. Always review the order summary before placing your order.

Cash on Delivery (COD)

COD may be available for eligible pin codes and order values when enabled at checkout. Please keep the exact payable amount ready. Failed COD attempts may delay delivery or result in return to origin.

Tracking

When the courier provides a tracking number, it will appear on your order page under My orders (for logged-in customers) and may be shared by email/SMS. Guest customers can contact us with their order number for status updates.

Incorrect address or failed delivery

• Ensure your full name, address, pincode, and phone number are correct before checkout
• If delivery fails due to an incorrect address, unreachable phone, or refusal, the parcel may be returned to us
• Re-shipping a returned parcel may require payment of additional shipping charges

Damaged packaging on arrival

If the outer package is visibly damaged, please refuse delivery or note the damage with the courier and contact VAVEVA within 48 hours with photos so we can help resolve the issue.

Contact us

For questions about this policy or your order, reach VAVEVA using the details below.