Cancellation & Refund Policy

This Cancellation & Refund Policy explains how cancellations, returns, and refunds work for orders placed with VAVEVA. Please read it carefully before purchasing. For payment gateway disputes, our payment partner (for example Razorpay) may also refer you to this page.

Order cancellation by you

• You may request cancellation within 1–2 business days of placing the order, provided the order has not yet been shipped or handed to the courier
• Once shipped, the order cannot be cancelled; you may use the return process after delivery if eligible
• To cancel, contact us with your order number using the details below; we will confirm if cancellation is still possible

Cancellation by VAVEVA

We may cancel an order for reasons including stock unavailability, pricing errors, failed payment, suspected fraud, or inability to deliver to your address. If payment was captured, a refund will be initiated as described below.

Returns

• Eligible products may be returned within 7 days of delivery
• Items must be unused, unwashed, and in original condition with tags and packaging intact
• Initiate a return by contacting support with your order number, item details, reason, and photos if relevant. After approval we will share pickup or drop-off instructions

Non-returnable items

• Products marked as final sale or non-returnable
• Worn, washed, altered, stained, or damaged items (unless defective on arrival)
• Items missing original tags, labels, or packaging
• Free gifts or promotional add-ons (unless the main item is returned)

Exchanges

Size or colour exchanges depend on available stock. If a replacement is not available, we will process a refund for the returned item instead.

Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photographs and your order number. We will arrange a replacement or refund after verification.

Refund processing

• Approved refunds are typically initiated within 5–7 business days after we receive and inspect the returned product (or after cancellation confirmation if the order was not shipped)
• Online payments (Razorpay / UPI / card / net banking): refunded to the original payment method; banks may take additional time to reflect the credit
• Cash on Delivery (COD): refunds are processed via bank transfer or UPI to the account details you provide after approval
• Shipping fees may be non-refundable if the return is due to a change of mind, unless required otherwise by law or our confirmation email

How to contact us for cancellations or refunds

Email or call VAVEVA with your order number and request type (cancel / return / refund). We aim to respond within 1–2 business days.

Contact us

For questions about this policy or your order, reach VAVEVA using the details below.