Privacy Policy

This Privacy Policy describes how VAVEVA (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit our website, create an account, or place an order. By using our store, you agree to this policy.

Information we collect

• Account information: name, email address, phone number, and password when you register or update your profile
• Order & shipping information: billing and delivery address, order contents, and communication related to fulfilment
• Payment information: payment method and status. Card, UPI, and net-banking details are collected and processed by our payment partner (for example Razorpay); we do not store full card numbers on our servers
• Technical data: IP address, browser type, device information, and pages viewed, used to operate and improve the site

How we use your information

• To process, confirm, ship, and support your orders
• To create and manage your customer account
• To send transactional emails or SMS (order updates, invoices)
• To detect fraud, enforce our terms, and keep the store secure
• To analyse site performance and improve products and UX
• To comply with applicable Indian laws, including tax and consumer protection requirements

Sharing of information

We share personal data only when needed to run the business:

• Payment processors (such as Razorpay) to complete online payments and handle refunds
• Logistics / courier partners to deliver your order
• Hosting and infrastructure providers that power our website and databases
• Authorities when required by law or to protect rights and safety

We do not sell your personal information.

Cookies and similar technologies

We use cookies and similar storage (for example session and cart tokens) to keep you signed in, remember your bag, and measure basic site usage. You can control cookies through your browser settings; some features may not work if cookies are disabled.

Data retention

We retain account and order records for as long as your account is active and as required for legal, tax, accounting, and dispute-resolution purposes. You may request correction or deletion of account data where applicable law allows; some order records may be retained to meet legal obligations.

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is fully secure; please use a strong password and keep your login private.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or raise a privacy concern, by contacting us using the details below. We will respond within a reasonable time.

Children

Our store is intended for users who can form a legally binding contract under Indian law. We do not knowingly collect personal data from children under 18 without parental involvement.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.

Contact us

For questions about this policy or your order, reach VAVEVA using the details below.